Deliveries to the following postal areas only; SS0, SS1, SS2, SS3, SS4, SS5, SS6, SS7, SS9
Orders placed for delivery outside our covering areas will be automatically cancelled. A refund will be issued minus a 5% fee.
Our Afternoon Teas are made to order, therefore full payment is required at the time of booking afternoon tea to be 'delivered with love'.
All orders are final and non-refundable.
By placing this order I am aware that all Afternoon Teas contain nuts, gluten, dairy and eggs unless otherwise stated. For allergen advice, please contact us directly.
Deliveries are made between 11:00am and 1:00pm unless otherwise specified.
When booking Afternoon Tea to enjoy in the tea room - a minimum of 2 persons is required.
Tables are generally booked for your use for 1.5-2 hours. we strictly adhere to the timetable so as not to adversely affect the enjoyment of other guests.
In order to confirm your reservation, a deposit of 50% is required. The remaining balance is to be paid on the day of your reservation.
Deposit payments are accepted via credit/debit card or cash.
Deposits are non refundable.
We will accept cancellations or changes up to 24 hours in advance of your booking.
In the event of cancellation within the time stated, we will transfer your deposit to another date, allowing you to reschedule your booking a maximum of twice without forfeiting your deposit.
If Afternoon Tea is secured by a gift voucher and you don't arrive, the gift voucher will become obsolete.
Ticketed events are non-refundable.
Ticketed events held within the tearoom are never sold via a third party. We will not be held reponsible for any losses.
Running late? We will hold your table for 15 minutes after the time your reservation.
We reserve the right to release your table if you have not arrived by this time or called to let us know you are running late.
Any no shows that have been catered for will still be charged.
Each Afternoon Tea is only available per person and is not available for sharing.
We are unable to guarantee a nut free environment.
If your allergy is extreme or you are affected by airborne allergens then we are unable to cater for you.
We do not have a separate kitchen designated for specific allergies and so with your safety in mind we are unable to take your booking.
Gift vouchers are redeemable against most of our Afternoon Teas.
Please note, they are NOT redeemable against ticketed events, private hire or our Christmas Afternoon Teas.
Private hire is for a maximum of 3 hours. A 15 minute grace period will be given, any stays over the grace period will be charged a venue hire fee chargeable at an hourly rate of £25.00.
Setting up or decorating the tearoom may be carried out immediately prior to the event.
Only non-damaging adhesives may be used i.e Blu Tack.
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